Co-Managed IT Services
At Centra Networks, we offer co-managed IT services designed for businesses that already have in-house IT resources — but need extra support, coverage, expertise, or best practice IT tools to help support your environment. Operating across Brisbane, Bundaberg, and Hervey Bay since 2003, we've helped IT managers and business leaders overcome staffing gaps, project overload, and skill shortages with reliable, scalable solutions.
We don't compete with your internal team. We collaborate with them — creating a true IT partnership that enhances performance, improves security, and gives your business the resilience it needs.
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Challenges We Help Solve for Internal IT Teams
Too Many Tickets, Not Enough Time
No Bandwidth for New Projects
Lack of Advanced Cybersecurity Expertise
Single Points of Failure
Technology Stagnation
Why Choose Centra Networks for Co-Managed IT?
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We Don’t Take Over — We Empower
Our co-managed model supports your IT department where they need it most: additional manpower, best practices IT tools, advanced expertise, project delivery, or after-hours coverage. -
Fills Skill and Resource Gaps Quickly
We bring certified technicians with 5–10+ years of experience to supplement your team on-demand, without the delays or costs of hiring and training new staff. -
24/7 Monitoring Without the Burnout
Let your in-house team sleep. We provide continuous monitoring, alerting, and patching overnight — so your team can focus on strategic work, not endless firefighting. -
Project Support and Technology Strategy
We collaborate on migrations, infrastructure upgrades, cybersecurity, compliance, and more — giving your team access to seasoned project leaders and strategic input. -
Clear Boundaries, Full Transparency
You decide what we manage. Whether you need Tier 2 support, backend maintenance, or just a safety net — we tailor the arrangement to your team’s comfort level and needs.
Our IT Services & Strategic Solutions
Frequently Asked Questions About Co-Managed IT Services In Brisbane, Bundaberg, And Hervey Bay
What is co-managed IT, and how is it different from fully managed IT?
Will you replace or override our internal IT staff?
No. Our goal is to support and empower your in-house team — not replace them. We fill in the gaps, provide additional capacity, and offer expert backup when needed. You define the boundaries and responsibilities.
Can we choose which tasks you handle?
Absolutely. Our co-managed services are tailored to your environment. You can keep helpdesk support in-house while we handle infrastructure, or reverse that. We can take over backups, monitoring, patching, projects — or just be available when your team is stretched thin.
How do you work with our existing systems and vendors?
We integrate seamlessly with your infrastructure, tools, and existing vendor relationships. We don't force any platforms on you — we support what's already in place and provide advice when improvements are needed.
Can you support us outside of business hours?
Yes. Our 24/7 monitoring, alerting, and after-hours response services ensure your environment stays secure and stable — even when your in-house team is offline.
What kind of businesses benefit from co-managed IT?
We work with mid-sized businesses that have at least one internal IT person or department. Co-managed IT is ideal for teams that need more hands, deeper expertise, or help delivering strategic initiatives while still maintaining internal control.
Is your support team based locally?
Yes. Our experts are located in Brisbane, Bundaberg, and Hervey Bay. You'll always deal with local technicians who understand your systems and are available for onsite support if needed.