Privacy Policy
Centra
Networks Pty Ltd built the Centra Connect Mobile Client app as a Free app. This
Service is provided by Centra Networks Pty Ltd at no cost and is intended for
use as is.
This page is
used to inform you regarding our policies with the collection, use, and
disclosure of Personal Information if anyone decided to use our Service.
Centra Connect
is used with Yeastar P-Series PBX System, Yeastar Cloud PBX, Yeastar S-Series
VoIP PBX or Yeastar K2 IP-PBX (hereinafter collectively referred to as "Centra
Networks PBX Systems"), which provides communication and collaboration services
for users. Centra Connect processes the personal data of the individuals who
participate in these communications. If you choose to use our Service, then you
agree to the collection and use of information in relation to this policy. We
will not use or share your information with anyone except as described in this
Privacy Policy.
Information we
collect
Through your
usage of Centra Connect, Centra Networks processes different kinds of
information. Some of it is personally identifiable and some are non-identifying
or aggregated. Here are the types of information we collect or receive:
- Personal Information - This includes all the
information associated with your Centra Connect Extension. It includes
names and full contact details for the individual or business that created
the account. This is vital for PBX administrative purposes and basic
call functions.
- Extension Information — When you use the
password reset feature, we will collect your extension number, email,
device SN/domain, or login address through the password reset process.
This information is collected to help you recover your password.
- Sensor Usage - During Centra Connect login
via QR code, your device's acceleration sensor is used for improved photo
effects. During calls, the distance sensor is used to enable on-ear mode.
When you access the privacy policy, help and feedback, free trial, or
legal terms, we utilize your gyroscope sensor to automatically adjust the
display orientation. When you use the video call function, we will
also access your magnetic field sensor, proximity sensor, accelerometer,
and ambient light sensor during video calls in order to enable automatic
screen off and screen rotation for landscape or portrait orientation.
- Camera Permission and WiFi Signal Strength —
When you use the video call function, we will provide you with the
corresponding features after obtaining your consent to access the
microphone and camera permissions. In order to optimize the audio and
video quality when your WiFi connection is unstable, we may collect
information about the strength of your WiFi signal.
- Trunk - This is the telephone numbers of the
trunks created on the system and used for basic call functions.
- Call Detail Records (CDRs) - This is a record of the communication that has traversed the Centra Networks PBX Systems. It typically includes source/destination name, source/destination number, source/destination IP, and other metrics. CDRs allow you to check call detail records.
- Device Identifiers - This typically includes
the unique device identifiers that let the PBX know which unique device
you are using to access our Service, which can be used to customize our
service to your device or analyze any device issues related to our
services.
- Centra Connect Mobile Push Notification -
This feature enables incoming call notifications when the mobile app is
not active or running in the background. The data involved includes the
caller ID, name, and PBX SN. This functionality ensures the basic usability
of communication services. Users who wish to protect their privacy can
choose to disable push notifications.
- Local Phone Contacts - This includes the name
and phone number information of your local phone contacts and will be used
only when you are using the Centra Connect Mobile Client. This is
essential for you to use Centra Connect to look up or call your local
phone contacts.
- Company Contacts - This includes no contacts
by default. Administrator of Centra Connect can add, edit and delete
external contacts' information here, and grant privilege to extensions to
view and manage the Company Contacts. Each contact will include information
like name, company, email, business number, fax number, mobile number,
home number, and address.
- Company Contacts Synchronization - This
feature enables synchronization of company contacts information from
third-party application (e.g., Microsoft SQL) to Centra Connect, ensuring
that incoming calls are routed to the correct destination. The third-party
application is solely responsible for how the acquired data is secured,
operated and stored. You can choose not to enable this feature.
- Call Recordings - Call recordings are
disabled by default and are opt-in only. The stored information includes
phone numbers of the call parties, IP address, and all the recorded
conversation. The system also supports uploading custom prompt to notify
both parties that the call is being recorded. What's more, calling parties
can stop/interrupt a recorded call to protect personal data from being
stored
- Voicemail - This includes the called party's
name, phone number, and all data left in the voicemail. This featured can
be disabled if you do not want the system to store the above voicemail
data. The system also supports uploading custom prompt to notify the party
who left the voicemail about the personal data processing.
- Voicemail Transcription - This feature
requires authentication with Google Cloud Speech-to-Text API. When
integrated, Google STT will be used to transcribe a voicemail to text.
- Speed Dial - This includes the called party's
phone number. You can choose not to use this feature.
- AutoCLIP - This includes the called party's phone number. You can choose not to use this feature.
- Blocked & Allowed Numbers - This includes
the phone number you wish to block or allow and its name. You can choose
not to use this feature.
- Conferencing - This includes the name and
phone number of all participants in the conference call. If Call Recording
is enabled and opted-in, all recorded conversation will also be included.
- Instant Messaging Service - Instant Messaging
Service (IM Service) is disabled by default. It includes messages,
graphics, documents, or any other materials submitted by using this IM
Service. All information is the sole responsibility of the person from
whom such Data originated. You are wholly responsible for all download,
uploaded or otherwise transmitted via the IM Service. Centra Networks
neither store nor is responsible for the Data that you submit to the IM
Service. When you use the internal chat or external chat function, if you
need to send instant photos or videos, we will provide you with the
corresponding features after obtaining your consent to access the
microphone and camera permissions. If you need to send photos, we will
provide you with the corresponding features after obtaining your consent
to access the device's photo album permissions.
- Software Installation List - SDKs may request
access to your device's software installation information: The MSAL SDK,
developed by Microsoft, is used for SSO login. For more details on data
handling and protection, please refer to Microsoft Privacy Policy;
The 360 Security SDK, developed by Qihoo, is used for App diagnostics,
security reinforcement and anti-piracy detection. For more details on data
handling and protection, please refer to 360
Privacy Policy.
- CRM Integration - The feature requires
authentication with the CRM. When a supported CRM (e.g. Zoho CRM,
Salesforce, Hubspot, and Bitrix24) is integrated with the system, Centra
Connect will display a known contact's number on the mobile incoming call
screen. After the call ends, the contact's phone number will be recorded
in the CDR.
- Helpdesk Integration - The feature requires
authentication with the Helpdesk system. When a supported Helpdesk (e.g.
Zendesk and Zoho Desk) is integrated with the system, Centra Connect will
display a known contact's number on the mobile incoming call screen. After
the call ends, the contact's phone number will be recorded in the CDR.
- AD Integration - The feature requires
authentication with Active Directory. The integration is used to sync
users from AD and perform identity authentication on the PBX. Information
including name, email, mobile number, job title will be synchronized to the
PBX.
- Microsoft 365 Integration - The feature
requires authentication with Azure Active Directory. The integration is
used to sync users and contacts from Microsoft 365 and perform identity
authentication on the PBX. Information including users and contact's name,
email, mobile number, job title will be synchronized to the PBX.
- Omnichannel Messaging Integration - This feature supports integration with WhatsApp and SMS messaging platforms and requires authentication with the platform. Pre-approved message templates created on the WhatsApp platform can be retrieved and used for message delivery. The integration supports the transmission of texts, graphics, documents, or any other materials via messaging. All information is the sole responsibility of the person from whom such data originated, including any content contained in message templates. You are wholly responsible for all content uploaded, downloaded, or otherwise transmitted via messaging. Centra Networks neither stores nor assumes responsibility for any data that you submit or transmit through this feature.
- AI Text-to-Speech - This feature is disabled
by default. When enabled, user-input text will be sent to a third-party AI
model to generate voice prompts (processed by Amazon Web Services, Inc.).
The data involved includes the text content submitted for audio
generation.
- AI Voicemail Transcription - This feature is
disabled by default. When enabled, audio files requiring transcription
will be sent to a third-party AI model for conversion into text (processed
by Amazon Web Services, Inc.). The data involved includes the audio
recordings of voicemail messages to be transcribed.
- AI Call Transcription & Summary - This
feature is disabled by default. When enabled, audio recordings of phone
calls will be sent to a third-party AI model for transcription into text
(processed by Amazon Web Services, Inc.), and the transcribed text will be
sent to a third-party AI model to generate a call summary (processed by
Azure). The data involved includes the audio files of call content to be
transcribed.
How Centra
Connect use your information (process your data)
Centra
Networks uses your information for the following:
- Provide communication services -
To deliver telephony and communication services, the processing of
Personal Data constitutes a natural part of Centra Networks Cloud PBX.
- Email messages - Centra Networks may send you
notifications and administrative emails, such as when you forgot your
password, etc.
Data Retention
- Call Recordings - If enabled Customers
are in control of Call Recordings data which can be deleted on Centra
Connect and deleted permanently via the Web portal.
- Call Detail Records (CDRs) - CDRs can be
deleted on Centra Connect and deleted permanently via the Web portal.
- Voicemail - Voicemails can be deleted on
Centra Connect and deleted permanently via the Web portal.
Children's
Personal Information
Our products, websites, and services are for adults. Children (aged under 14) must have parental or guardian consent to create personal accounts. If we collect personal information of children with consent, we will only use it legally, with explicit parental consent or to protect the child. If we unintentionally collect personal information of a child without verified parental consent, we will promptly delete it.
Sharing and
Disclosure
There are
times when communications and related content and other user information may be
shared by Centra Networks. With consent, to comply with legal process, or to
protect Centra Networks and our users. When we have your consent or if we
believe that disclosure is reasonably necessary to comply with a law,
regulation or legal request; to protect the safety, rights, or property of the
public, any person, or Centra Networks; or to detect, prevent, or otherwise
address fraud, security or technical issues. If we receive law enforcement or
other third party requests for information we will provide prior notice to the
subject of the request where we are legally permitted to do so.
We might use
third-party SDK services to implement Centra Connect services such as push
notification and instant messaging for you. When you are using Centra Connect,
the third-party SDK services might collect your personal information to make
the services functions, and Centra Networks will conduct security protections
to ensure such processing of the data will remain secure and comply with legal
or regulatory requirements.
Security
Centra
Networks takes reasonable steps to protect the information you provide to us as
part of your use of the Centra Networks service from loss, misuse, and
unauthorized access or disclosure. These steps take into account the
sensitivity of the information we collect, process and store and the current
state of technology. When you enter sensitive information (such as sign-in
credentials) we encrypt the transmission of that information using secure
socket layer technology (SSL) and encrypt all data at rest. We follow generally
accepted standards to protect the personal data submitted to us, both during
transmission and once we receive it.
If you need to
obtain a copy of your personal information collected by us, you can contact us
at any time. We will provide you with a copy of your personal information, upon
your request and to the extent permitted by law and technological feasibility.
To ensure
security, we may verify your identity before processing your request.
Reasonable requests are generally free of charge, unless they are repetitive or
exceed reasonable limits. We reserve the right to refuse unfounded requests,
those requiring excessive technical efforts or posing risks to others' rights
and interests, and highly impractical requests. We cannot respond to requests
related to legal obligations, national security, public safety, public health,
significant public interests, criminal matters, subjective malicious intent or
rights abuse, vital interests without consent, requests causing serious harm to
rights and interests, and those involving trade secrets.
Changes to
this Privacy Policy
Centra
Networks may change this policy from time to time. If you continue to use
Centra Networks after those changes are in effect, you agree to the revised
policy. If the changes are material, we may provide more prominent notice or
seek your consent to the new policy.
Contact Us
If you have
any questions or suggestions about our Privacy Policy, do not hesitate to
contact us on any of our portals.