Terms & Conditions

CENTRA NETWORKS Pty Ltd - Terms and Conditions of Supply

1. Supply.

CENTRA NETWORKS Pty Ltd (ABN 29 107 228 937) (“CENTRA NETWORKS”) agrees to supply goods (“Products”) and/or services (“Services”) to the Customer on these standard terms and conditions (“Terms”)

2. Purchase Orders.

Purchase orders for Products or Services will constitute an offer by the Customer and may only be accepted by CENTRA NETWORKS in writing.  Any amendments to purchase orders for Products or Services must be approved by CENTRA NETWORKS in writing to be effective.  Only these Terms (not other terms and conditions which may be attached to or incorporated in a purchase order) form part of the agreement between the parties.  Acceptance of a purchase order will not be acceptance of any such terms or conditions.

3. Payment.

Standard payment terms are strictly 7 days from the date of invoice to clients with approved and mutually agreed credit terms. Products are invoiced on order and require a deposit paid prior to Centra Networks placing the order on its suppliers, payment balance is due on delivery unless otherwise negotiated in writing. Services will be invoiced on completion or via milestone payments as negotiated for project works. Other terms are to be approved in writing by Centra Networks Management.

4. Warranty.

CENTRA NETWORKS makes no warranty in relation to the Products or Services other than as contained in these Terms or as prescribed by a law which cannot be excluded or in the case of Products, as provided by the Products’ respective manufacturers as made known to the Customer in the documents supplied by CENTRA NETWORKS or the manufacturer or as otherwise published or made known to the Customer.  Defects in Services reported to CENTRA NETWORKS within 30 days of delivery of the Service will be rectified by CENTRA NETWORKS at no charge to the Customer.  CENTRA NETWORKS will not provide claimed warranty services for defects or deficiencies in Products or Services which are caused by:

(a)    external causes including natural disaster, fire, accident, neglect, misuse, vandalism, water, lightning, power surge or spike;
(b)    the use of a Product for other than its intended purpose;
(c)     the use with or connection of a Product to items not approved by CENTRA NETWORKS ;
(d)    the performance of maintenance or attempted repair by persons other than CENTRA NETWORKS  or as authorised by CENTRA NETWORKS ;
(e)    changes made to the deliverables created by performance of the Services or to the operating environment;
(f)     the relocation of Products by the Customer; or
(g)    any configuration or reconfiguration by the Customer of the Products or other equipment with which the Products interface.

5. Delivery.

CENTRA NETWORKS will use its reasonable endeavours to deliver Products or Services to the Customer by the date agreed but will not be liable for any delays in delivery caused by matters beyond its control.  Freight charges incurred by CENTRA NETWORKS in delivering Products to the Customer will be invoiced to the Customer at cost unless quoted otherwise.

6. Acceptance

Unless the Customer gives CENTRA NETWORKS written notice of any aspect of a deliverable which is alleged by the Customer to be otherwise than in accordance with these Terms or any applicable specifications, within 7 days of the date of delivery of that deliverable, the Customer shall be deemed to have accepted that deliverable on delivery.  Where the Customer puts a deliverable to commercial use, it shall be deemed to have accepted that deliverable on the first day of such use, whether or not a notice of the kind contemplated by this clause is given to CENTRA NETWORKS as required.

7. Returns.

Products returned will only be credited to the Customer’s account if the return is authorised by CENTRA NETWORKS and the Products are in the same condition as delivered by CENTRA NETWORKS and only if received by CENTRA NETWORKS within 14 days of delivery.  CENTRA NETWORKS reserves the right to charge the Customer for any costs or losses incurred by CENTRA NETWORKS if Products which are not faulty are returned or returned without authorisation, returned later than 14 days from delivery or in a different condition to the condition the Products were in when delivered by CENTRA NETWORKS.  CENTRA NETWORKS will use its best endeavours to minimise such costs and losses.

8. Risk and Insurance.

Risk of loss, theft, damage, deterioration or destruction of Products passes to the Customer upon the earlier of:

(a)    delivery to the Customer;
(b)    the taking of possession by the Customer; and
(c)     the delivery to any carrier contracted to the Customer for delivery to the Customer.

10. Title. 

Until the Products have been paid for in full, they remain the property of CENTRA NETWORKS.  If the Customer fails to pay any moneys to CENTRA NETWORKS when due, CENTRA NETWORKS may immediately without notice or demand, enter upon the Customer’s premises and take possession of the Products.  This right is without prejudice to any other rights that CENTRA NETWORKS may have.

11. Confidentiality.

CENTRA NETWORKS and the Customer agree that they will keep at all times as strictly confidential any confidential information that is disclosed or provided by one party to the other.  In this clause, “confidential information” means information in any form but does not include information that is already in the public domain at the time that it is disclosed or becomes part of the public domain otherwise than as a result of an unauthorised disclosure by CENTRA NETWORKS or the Customer.

12. Intellectual Property.

The Customer acknowledges that, unless otherwise agreed in writing, all intellectual property rights attaching to the Products or arising out of the provision of Services are and will remain the property of CENTRA NETWORKS (or its supplier, where such rights are owned by that supplier).  Software will be licensed to the Customer on the terms of the relevant license agreement provided with the Product or as otherwise agreed between CENTRA NETWORKS and the Customer in writing.  Any rights to be conferred on Customer will only commence on payment of all charges payable in connection with those rights.

13. Termination.

Where the Customer:

(a) makes default in any payment or breaches any of these Terms;
(b) becomes unable to pay its debts as and when they fall due; or
(c) commits an act of bankruptcy or, being a company, enters into liquidation or provisional liquidation whether compulsory or voluntary or compounds with its creditors generally or has a receiver or receiver manager or administrator appointed over all or part of its assets or passes a resolution for winding-up or a petition is presented for its winding-up,

CENTRA NETWORKS may without prejudice to any of its rights or remedies under these Terms or otherwise by notice to the Customer:

(a) suspend further supply of all goods and services offered by CENTRA NETWORKS and or its subsidiaries and require payment in advance for future supply;
(b) recover possession of any Product for which payment has not been made;
(c) terminate all or any purchase orders for Products or Services which have been accepted by CENTRA NETWORKS;
(d) claim immediate payment of all moneys due by the Customer in respect of all Products and/or Services which will then be immediately due and payable not withstanding the due date or dates for payment or any terms agreed by CENTRA NETWORKS; and/or
(e) Continue to enforce its rights and recover from the Customer such payments and any other amounts owing as and when they fall due.

Agreement Termination:

(a) Where the customer wishes to terminate a term based agreement, 90 days notice is required for any Managed Services/Hosted Services/PBX Services/Support Agreements or 60 days for any Internet service. Upon receiving a termination notice, Centra Networks will invoice the balance of the agreement and will claim immediate payment of all moneys due by the customer which will then be immediately due and payable by the Customer. For clarity all agreements entered into with Centra Networks are minimum term agreements and as such any termination requires payment of the balance of the term including any associated products/services which have been amortised over the term.

14. No Representations.

The Customer acknowledges that CENTRA NETWORKS has not made any warranty or representation, express or implied, in relation to the Products or the Services, including whether they are suitable for a particular purpose (whether such purpose was made known to CENTRA NETWORKS or not), unless provided in writing.

15. No Implied Terms. 

To the fullest extent permitted by law, the parties agree to exclude any terms which would otherwise be implied into these Terms by any statute.  The liability of CENTRA NETWORKS for a breach of a condition or warranty implied into these Terms by the Trade Practices Act, 1974 is limited at the option of CENTRA NETWORKS:

(a)    if the breach relates to goods, to the replacement of the goods or the supply of equivalent goods, or the repair of the goods, or the payment of the cost of replacing the goods or of acquiring equivalent goods or the payment of the cost of having the goods repaired; and

(b)    if the breach relates to services, the supplying of the services again or the payment of the cost of having the services supplied again.

16. Limitation of Liability.

Centra Networks will not be liable to the Customer for any indirect or consequential damages including loss of profits, revenue, data or use arising out of or in relation to the supply of Products and/or Services, except, where through the direct actions of Centra Networks completing service work/changes, it is found to have directly caused interruption to service.  Centra Networks will, to the limit of liability outlined below, do one or more of the following:


  • remediate issues to return services to the Customer and recover data where the ability to recover data exists as known to Centra Networks at the time;
  • pay other parties to return services to the Customer where Centra Networks is unable to for any reason


Where the Customer incurs loss directly due to Centra Networks completing service work/changes the limit of liability will be to the maximum cost of the service contract to the Customer where measured from the initial payment for the service contract or latest service contract renewal date to the date of the loss, or the cost to recover the effected services whichever is lowest.  To cover further loss the Customer is strongly recommended to seek Cyber Insurance Cover or similar.  For the liability limit to apply, effective and up to date security, firewalls, anti-virus and current data backups for all data in all systems supported by Centra Networks is a requirement and the account be up to date and in good standing.


Centra Networks will maintain Public Liability Insurance cover to a minimum of $20,000,000.00 (20 Million Dollars) and Professional Indemnity Insurance Cover to a minimum of $1,000,000.00 (One Million Dollars).

17. Variation.

Any variation to these Terms must be in writing.   Variations to any of the Services agreed to be supplied will be charged by CENTRA NETWORKS at its then current rates for those additional services, unless otherwise agreed in writing

18. General.

18.1 All notices must be in writing and sent by mail, hand delivery or transmitted by facsimile to the address or facsimile number of the receiving party and shall be deemed delivered, in the case of:
(a) hand delivery, on delivery;
(b) posting, three days after dispatch; and
(c) Facsimile, on completion of complete and legible transmission.

18.2 No leniency, indulgence or extension of time granted by CENTRA NETWORKS to the Customer will prejudice any of CENTRA NETWORKS’s rights in any way or constitute a waiver of any of CENTRA NETWORKS’s rights.
18.3 If any of these Terms are for any reason declared to be or become unenforceable, invalid or illegal, the remaining Terms will remain in full force and effect.
18.4 All Agreements entered into are minimum term agreements requiring full payment of the total contract amount
18.5 All Agreements renew for a minimum period of 12 months unless otherwise agreed in writing
18.6 These Terms are governed by the laws of Queensland and the parties agree to submit to the non-exclusive jurisdiction of the courts of Queensland.

19. Taxes and GST.

19.1      The amount payable to CENTRA NETWORKS (“the Price”) is inclusive of existing taxes, duties and government charges imposed or levied in Australia in connection with the supply of the Products and Services.  The Customer shall be liable for any new or varied taxes, duties or charges imposed subsequent to CENTRA NETWORKS’s quotation or proposal or to this agreement in respect of the supply of the Products and Services.  CENTRA NETWORKS will issue a valid tax invoice where GST is to be recovered.