NBN Business Services

Important information before you switch

The following equipment may not be compatible with your new phone or broadband plan at all times:

Fire alarms and lift emergency phones
Monitored security alarm systems
Fax machines and TTY devices
Medical alarms and emergency call systems

If you have any of the above equipment, you will need to do the following:

1. Call the provider/manufacturer of the equipment

to check that it will work with the nbn access network, or whether you’ll need to find an alternative solution.

2. Register your safety-critical equipment

with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility

Special Services

If you have other telecommunication services delivered on copper, and impacted by the disconnection of existing landline phone and internet networks (such as ISDN, Frame Relay, Ethernet Lite, Megalink DDS), you will need to arrange new services before your disconnection date, or rish losing access to your critical services. For a full list of business services eligible for connection, visit nbn.com.au/specialservices

Power blackouts

Equipment connected with nbn access network will not work during a power blackout. Consider having an alternative form of communication handy (such as charged mobile phone). If you have safety-critical equipment (e.g. a medical alarm, monitored fire alarm of lift emergency phone), speak to your equipment provider about alternative solutions.

Frequently asked questions

What if my services are impacted and I don’t want to connect?

Impacted landline phone and Internet services may stop working once the existing network is disconnected’ If you don’t want to connect to the nbn access network, ask a service provider about other options, including mobile phone and/or mobile broadband.

How do I keep my business phone number when I switch to the nbn access network?

Ask your service provider if they can transfer your existing landline phone number when you order your business nbn solution.

How do I switch my EFTPOS terminal(s)?

Ask your bank whether your EFTPOS machine will work with a business nbn solution. If not, most banks offer alternative models.

What if I’m currently on a contract?

You’ll need to contact your current service provider and ask if you can switch to a business nbn solution.

How much will installation cost?

nbn does not currently charge for a standard installation. Wiring or cabling changes within your premises may incur additional costs. Ask your service provider if there are any additional costs involved with connection.

What if my business has multiple addresses?

If your business has more than one address, disconnection dates for impacted services may vary. The technology used at each location may also differ. Please ask your service provider for more details.

Deaf, hearing or speech impairment services

If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service:

  • TTY users phone 1800 555 677 and enter 1800 687 626
  • Speak and Listen users phone 1800 555 727 and enter 1800 687 626
  • Internet relay users connect to https://internet-relay.nrscall.gov.au and enter 1800 687 626

Translating or interpreting services

If you need an interpreter, please call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to call the nbn Contact Centre on 1800 687 626 for you.


Visit nbn.com.au/translation for information in the other languages:

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