Is your business always tripping up because of IT problems?
Technology supports almost everything in the modern workplace. When it doesn’t work as it should, the impact on productivity, growth, employees and customer satisfaction is significant.
Our proactive approach
- Ongoing monitoring to spot problems before they cause an issue.
- Proactive patching, updates and fixes – in the background, without disrupting you.
- Trend analysis to catch recurrent themes and fix them.
- Clear and concise reports, keeping you informed about proactive work carried out.
A fast response by an expert engineer when needed
When you do have an IT problem that needs urgent attention, our Brisbane based service desk will respond and have an expert engineer working on your request within 10 minutes.
We divide our staff into smaller teams and assign clients to one team. This means a smaller group of staff get to know your people, systems and the way you work. This results in faster resolution, and a personal touch.
We monitor customer satisfaction very closely. Your feedback is valued, and we will actively ask you for it. If you’re ever less than 100% happy, a team lead or senior manager will personally follow up with a phone call and put it right for you.
All of our engineers are on training and development plans, with clear targets, goals and qualifications. We review these regularly to ensure they’re on track to being achieved, and we set new targets as needed.
One of our core values is “learn something new every day”. We hold educational sessions where more experienced engineers teach our apprentices and first line staff how to solve more complex problems.